Hemp Pillow

General Shipping

Intertwined charges a flat shipping rate of $7.99 on all orders. We wish we could keep up with Amazon, but as a small business, we just can't. Thanks for your understanding.

Please allow 2-4 business days for your order to be processed and shipped (3-5 days during sales and product launches). Orders placed late Thursday evening and Friday are typically shipped out the following Monday. We utilize the United States Postal Service (USPS) and United Parcel Service (UPS) as our primary shipping services.

Make sure your items, preferences and delivery address are correct before placing an order. We cannot change orders once they have been placed. Once items have been shipped, we are not responsible for orders delivered to the wrong address.

International Orders

We do not currently ship products internationally. We hope to expand our reach soon!

Holiday Shipping

Please note that between November 25th and December 25th there will be delays in shipping. Shipments may take longer due to mail traffic. Please plan accordingly. 

Damages

All items are carefully inspected prior to shipment, but damages do happen. Please thoroughly inspect all items and if a damage has occurred, please provide detailed images to ginger@intertwinedforgood.com within 48 hours of delivery. After 48 hours, claims will not be able to be processed. 

Any damages must be clearly photographed and noted on the carrier’s bill of lading before the driver leaves delivery location. If damages are not noted or no photos taken, Intertwined will assume damage occurred while in possession of the carrier or customer and no claim will be honored.

Once notified, claims will be reviewed on an individual basis, if Intertwined deems a replacement necessary, we will process that diligently. Please know that damage claims can take some time to resolve, we appreciate your patience.

Many of Intertwined products are handcrafted by artisans across the globe. Small irregularities in shape, surface, and finish are hallmarks of such craftsmanship and are not considered defects.

Variation and imperfection in weave, fiber size, color, and overall size are normal characteristics and are not considered a defect. Fabrics are hand woven and therefore tie-off knots are intrinsic to the design. Leather items may also have small imperfections which only add to their character

Because every computer monitor displays color differently, we cannot be responsible for variations between the actual product color and how it is displayed on your screen. Descriptions of merchandise, including colors or shades, textures, and other features are as accurate as we can provide. Varieties are not considered defective.

Intertwined is not responsible for packages marked as “delivered”. The customer resumes the responsibility of filing a claim with the carrier. Intertwined will always comply with the carrier/investigation to work towards a solution. If the carrier can not “find” the item once the investigation has concluded, Intertwined will offer a replacement if there is one. If a replacement is unavailable, a refund will be processed.